In the healthcare industry, packaging systems can include one or more components such as pouches, lids, and trays selected to protect and preserve the integrity of the product. But not every customer has the capability to determine the critical specifications needed for manufacturing their medical packaging. When this is the case, manufacturing partners can work with the customer to prepare what is known as a General Customer Specification (GCS).
What is a GCS?
Short for generic customer specification, a GCS is a standardized record of the precise dimensions, tolerances, materials, and features necessary for a customer’s packaging. A GCS is customized based on customer need.
Preparing a GCS
To prepare a GCS, the manufacturing partner will work with the customer. The manufacturing specialist knows what is required to meet the needs of many types of medical goods, machine capabilities, and specialized requirements. A GCS for building parts in a production setting results in a valuable tool for both customer and manufacturer.
The manufacturing partner discusses the product and its design with the customer. Using a templated format, the manufacturing specialist completes a consistent dataset for every project. The template ensures that each requirement and process will be clear to the team responsible for that aspect of the build. The resulting generic customer specification serves as a digital record that documents what materials, tolerances, dimensions, and style of the product will be produced.
A GCS will also include any additional or special manufacturing processes that the customer requires. Some examples of this are clean room environments or specific end packaging (ex: double bagging or type of carton). This ensures that parts will meet all regulatory, functional, and customer requirements.
Benefits of a GCS
A GCS keeps cross-functional teams aligned, improves supply chain efficiency, and ensures the customer’s expectations are met. One of the most valuable benefits of well-defined specification is consistency, which ensures high quality parts, rigorous accuracy, and multiple verifications of details throughout the manufacturing process.
